Payment & Booking Terms

How to book

Booking with us is simple:

1. Enquire. Send us your dates and what you have in mind through our enquiry form, and we will prepare a tailored proposal.
2. Confirm the details. We refine the itinerary with you until it is exactly right.
3. Pay the deposit. A deposit secures your trip and confirms your booking.
4. Pay the balance. The remaining balance is due before you travel, as set out below.

Your booking is confirmed only once we have sent you written confirmation and received your deposit.

Deposit

A deposit of [ deposit amount / % ] of the total trip cost is required to confirm your booking. This deposit is non-refundable, as it covers arrangements we make on your behalf immediately - securing lodges, camps, flights and other services. Some peak-season or special bookings may require a higher deposit, which we will make clear at the time.

Balance payment

The balance of your trip cost is due [ number ] days before departure. If you book within [ number ] days of departure, full payment is required at the time of booking. If the balance is not received by the due date, we may treat your booking as cancelled and apply the charges in our Cancellation Policy.

Payment methods

We accept payment by [ bank transfer / card / mobile money / other ]. Details will be provided on your invoice. Please quote your booking reference with any payment so we can match it to your trip.

Currency and charges

Prices are quoted and payable in [ USD / currency ] unless otherwise agreed. Any bank, transfer or card-processing fees are your responsibility - please ensure the full invoiced amount reaches us. Where a payment is made in another currency, exchange-rate differences are also your responsibility.

What confirms your booking

A booking is confirmed - and a contract formed - only when both of the following have happened: we have issued you a written booking confirmation, and your deposit (or full payment, if booking late) has been received. Please check your confirmation carefully and tell us at once of anything that looks incorrect.

Late or missed payments

Timely payment is essential, because we commit to suppliers on your behalf against agreed dates. If a payment is missed and not resolved promptly after a reminder, we reserve the right to treat the booking as cancelled and to apply cancellation charges. We would always rather talk it through - if you anticipate any difficulty, please contact us early.

Security of your payment

We handle your payment information carefully and use reputable processors for card and online transactions. We never store full card details ourselves. See our Privacy Policy for how we handle your information.

Pricing

The price of your trip is confirmed at the time of booking and set out in your quotation and invoice, together with exactly what is included. For how prices are set and when they may change, please see our Terms & Conditions.