Cancellation Policy

Overview

We understand that plans can change. This policy explains what happens if you need to cancel or amend your trip, or in the rare event that we have to make a change. It should be read together with our Terms & Conditions and Payment & Booking Terms.

All cancellations and changes must be made in writing to info@naratanzaniasafaris.co.tz. The date we receive your written notice is the date used to calculate any charges.

Cancellation by you

If you cancel your confirmed booking, the following charges apply, based on how many days before departure we receive your written notice:

• More than [ X ] days: loss of deposit
• [ X ]-[ X ] days: [ X ]% of the total trip cost
• [ X ]-[ X ] days: [ X ]% of the total trip cost
• Fewer than [ X ] days: [ 100 ]% of the total trip cost

These charges reflect the costs we commit to on your behalf - to lodges, camps, airlines and other suppliers - which are often non-refundable once booked. Certain properties, flights and peak-season bookings may carry stricter terms, which we will make clear at the time of booking.

Deposits

The deposit paid to confirm your booking is non-refundable, as it secures your arrangements and covers commitments we make immediately on your behalf.

Amendments

If you wish to change the dates, itinerary or party of a confirmed booking, we will do our best to help. Minor changes may be possible at little or no cost; more significant changes may be treated as a cancellation and re-booking, and may incur charges - including any difference in price and supplier fees. An amendment fee of [ amount ] may apply.

No-shows and unused services

If you fail to arrive for your trip, or do not use services included in your itinerary (such as a game drive, transfer or night at a lodge), no refund is due for the unused portion.

Cancellation or changes by us

We very rarely cancel a trip, but reserve the right to do so. If we cancel for reasons within our control, you may choose between an alternative trip of comparable standard (paying or receiving any difference in price) or a refund of monies paid to us for the cancelled arrangements. We will not be liable for any additional costs you incur, such as flights or insurance.

If we need to change a detail of your trip - for example, substituting a lodge of similar standard - we will let you know and do our best to maintain the quality of your experience.

Events beyond control

Where a trip is cancelled or disrupted by events beyond our reasonable control - such as severe weather, natural events, disease outbreaks, civil unrest, strikes or government action - our ability to refund is limited by what we can recover from our suppliers. We will pass on any refunds we are able to obtain and will always try to help you find a workable alternative. This is one of several reasons comprehensive travel insurance is essential.

Refunds

Any refund due will be made to the person who made the booking, using the original payment method where possible. Refunds are made net of non-recoverable supplier costs and any bank or transfer charges. Please allow a reasonable period for refunds to be processed.

A note on insurance

Many cancellation costs - including those arising from illness, emergencies or events beyond our control - can be covered by a good travel insurance policy. We strongly recommend arranging comprehensive cover as soon as you book. See our travel insurance guidance.